Privacy Policy
This privacy policy applies to the activities of Club Viator Private Limited (Referred to as “CVPL” in this policy). It explains how CVPL handles personal information and complies with the requirements of Privacy Act.
In accordance with the applicable Acts governing Privacy, CVPL only collects personal information that is necessary for business purpose. We endeavor at all times to collect personal information in a fair and lawful manner, and to meet our members’ expectations that we will respect their right to control how their personal information is collected and used.
CVPL collects personal information to be used for the purpose of its business. These include:
Prior and post purchase of CVPL’s Membership: CVPL collects information about members and prospects at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person’s general contact information, personal details including spouse/family members’ details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e-mail address, use of the program, payment details, responses to surveys, Know Your Customer (KYC) documents as mandated by Government authorities and other details, which are usually collected directly from the member.
Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal reasons.
CVPL also collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfill booking requests with travel and tourism operators.
CVPL also collects general business information relating to employees, vendors.
Our purpose in collecting information about members is to provide personalized membership services, including exploring options like opting holiday accommodation entitlements. CVPL provides basic personal information to the hotels in order to facilitate a booking that member have requested. Otherwise, CVPL does not routinely disclose personal information, except where it is necessary to provide member with a service that member have requested such as to make a bookings. CVPL will not normally otherwise use or disclose any information about member without members’ consent, unless required by law to protect the rights, property or personal safety of another CVPL member, any member of the public.
CVPL manages communications with members, prospective members and customers according to its privacy policy. We respect individual’s choices about being contacted for marketing purposes. We may occasionally contact members at the e-mail or other address that members provide to us in order to remind of membership renewal or to remind the upcoming expiry of membership benefits.
For any further queries relating to Privacy Policy, or for any other problem or complaint, please contact us on 7439714481 or e-mail – mrd@clubviator.com.